Customers are notified via ClassReach Message in the following situations
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When a check payment is marked as Received, Cleared, or Failed
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When a payment is scheduled for AutoPay
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When a payment is processed
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When a payment fails
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When a Stripe bank account is added and needs to be verified
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When an invoice is past due (one message per week)
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When an invoice is posted
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When a scheduled payment for AutoPay has its amount reduced (no action needed for customer)
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When a scheduled payment for AutoPay has its amount increased (customer needs to authorize the increase. A notification is sent immediately when the increase happens and then another one is sent every day until the customer has authorized the increase)
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When an enrollment deadline for an account is approaching and the customer is not yet enrolled (one notification is sent a week ahead of the deadline, and one is sent the day before the deadline)
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When an enrollment deadline for an account has passed and the customer is not yet enrolled (one is sent every day until they enroll)
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When an invoice due date is approaching, and the customer isn’t set up for AutoPay (sent a week before the due date)
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When AutoPay fails to process a payment for some reason