It is easier than ever to reach the ClassReach Support Team and keep track of your product issues and questions. You can also get School Help through the Support page as well.
As a teacher, guardian or student, you can submit a ticket to answer a question or get assistance on an issue you are experiencing. You can find the link on your left-hand navigation bar as shown below:
Generally, most Guardian/Student questions will be asked under the "School Help" tab. When you select the "School Help" tab, a message box will pop up. Choose the School Admin or a Teacher in the Recipient field.
To reach ClassReach Support, click on the "ClassReach Help" tab. Four options will appear as shown in the screenshot below:
If you would like to contact ClassReach Support, please select Support Tickets and then submit a ticket.
Submitting a New Ticket
By clicking on the + Submit New Ticket button, you will be presented with the following page:
Simply fill in the required information as indicated by the *. You may also attach a file if needed. Click on Submit.
Viewing Support Team's response
Once you've submitted a ticket, you will be able to see the ticket in your list. The status will show in the Actions column. Initially, it will say Waiting on Support.
Once support responds, it will show on this page as shown below, and the Action column changed to "REPLY" where, if needed you can respond back. If your question/issue was answered, the ticket will eventually show as closed. 
You will also receive an email to your personal email associated with your ClassReach account (if applicable) with the same information.
Replying to a Support Team response
If you need to reply to a Support Team response, simply click on the Reply button and you will have the opportunity to respond as well as attach a file if needed. Click on Submit.
