New Knowledge Base system for ClassReach How-To documentation and FAQs and several bug fixes were the focus of our April 2023 releases:
ClassReach Knowledge Base (KBAs)
ClassReach is a complex system with robust features. We have completely updated and improved our Support documentation which will assist you in using our features, solve problems, or give you ideas on best practices. We also have added instructional videos and Frequently Asked Questions.
You will find over 200 articles to assist you with ClassReach questions!
We have divided the KBAs into Admin, Teacher and Guardian/Student sections to make it easier to find articles which pertain to your role using ClassReach.
Bug Fixes - Thank you for your patience!
- Forms - Error when linking to Custom Content Area fields from Family Info form - This issue could cause users on the People page to error; this issue is fixed and you may again link your custom content area fields to the Family Info Form.
- Forms - Reordering pages feature wasn't working - this has been fixed.
- Forms - lengthy titles could cause distorted display - Fields may have limited space on which to display and lengthy titles on a field could be cutoff; this has been resolved.
- People Tab errors - sometimes duplicate entries were happening to user info which caused errors when trying to access their data on the People pages; the cause of the duplicates was identified and fixed.
- Schools with overlapping terms - Transcript issues - affected GPA calculations and current term displays; this issue has been corrected.