Module 8 - Notifications and User Profiles

Video Summary

• Notifications are sent directly to users’ email addresses, not the ClassReach Messages inbox

• Notifications can include:

  • Announcements

  • Documents

  • Messages

  • Discussions

  • Calendar events

  • Grades/assignments

  • Attendance

  • Financial items

  • Forms

• Notifications also appear on the user homepage/dashboard

• “Items Requiring Attention” stay visible until acted on

• Notifications use icons/colors to identify categories:

  • Green = financial

  • Purple = forms

  • Other icons represent messages, attendance, grades, etc.

• Users can:

  • Filter notifications by type

  • Open related items directly

  • Clear non-important notifications

• Email notification options:

  • Individual notifications:

    • Separate email for every triggering event

  • Daily summary notifications:

    • Combines all activity into scheduled summary emails

    • Default is one daily summary around 5 AM local time

• Summary emails only send when triggering activity occurs

• Examples of triggering events:

  • Homework posted

  • Grades entered

  • Attendance marked

  • Messages sent

  • Calendar events added

  • Financial activity

• Users can customize notification settings in their profile:

  • Choose individual vs summary emails

  • Add multiple summary times per day

  • Disable summaries entirely

  • Enable/disable separate message email notifications

• Parents can manage notification settings for student accounts without emails

• Knowledge base articles explain:

  • Notification behavior

  • Triggering events

  • How to reduce notification volume

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