Module 8 - Messages

Video Summary

• Purpose of Messages

  • Primary communication tool in ClassReach

  • Available to all users

  • Functions similarly to email, but is not full email software

• How messages work

  • Send messages to individuals or groups without knowing email addresses

  • Recipients can reply back within ClassReach

  • Messages are also emailed to users who have email addresses

• Guardian/student behavior

  • Parents are CC’d on all student messages

  • Students do not need email accounts to receive messages in ClassReach

• User habits

  • Many guardians primarily interact through email notifications

  • Some users may rarely log directly into Messages

• Message organization

  • Supports:

    • Labels/tags

    • Unread filtering

    • Drafts

    • Sent messages

    • Archiving

• Sending to groups

  • Can message:

    • Individuals

    • Courses/sections

    • Teachers

    • Guardians

    • Students

    • Entire school groups by academic year

    • Grade-level groups

  • Typing partial names or course names pulls matching groups

• Academic term awareness

  • Messaging groups/sections depend on the selected academic term

  • Important when schools use sections for organizational groups

• Message features

  • Subject lines

  • Rich text formatting

  • Embedded images

  • Attachments

• Messaging groups

  • Users can create personal custom groups

  • Groups are private to the creator

  • Useful for clubs, teams, staff groups, etc.

• Email and notification settings

  • Users can:

    • Reduce email notifications

    • Disable message emails

    • Remove email addresses entirely

  • Financial notifications still require email delivery

• Key advantage

  • Easy communication with school groups while protecting personal email privacy

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